Shipping & Policies

Price and Availability

Pricing and availability is subject to change without notice. Publishers reserve the right to change prices at any time. Your discounted price will always be calculated on the current retail price. This applies to all items not in stock. Please call or email for the latest information.

ASAP

If you need your order by a specific date, Please let us know when placing your order. We use this information to determine how to best ship the items you order to arrive when you need them. "As soon as possible" requests will be handled as OVERNIGHT DELIVERY with drop ship fees from each publisher if the items are not in stock at our warehouse.

Shipping 

Due to the nature of the items we ship, the online shopping cart cannot calculate shipping rates. Shipping rates are calculated based on: Weight, Destination, and needs by date, and will be billed after shipment is made. Your credit card will not be charged until this amount is calculated. Please see categories below for additional information.

General

All orders are shipped the least expensive way that is traceable. In most cases that means UPS Ground. However we will, at our option or your request, ship by Priority Mail with delivery confirmation. With UPS and the US Post Office's recent increases, the minimum shipping and handling charge is $13.95 (higher to UPS residential addresses).

Rush Orders

Rush orders are always an option for an additional charge. UPS Next Day Air costs start at $100 and go up from there. UPS 2 Day Air costs start at $60 and go up from there. Both of these rates are for one pound.

Drop-Ship

Drop-shipments are an option also and add from $5 to $15 to the shipping costs listed above. These are charges imposed by the various publishers from whom we order for typing in your address instead of ours. Charges of $5 to $7.50 are for ground and $15 is for Next Day, 2 Day Air, 3 Day Select or Same Day Ground. Please make your shipping requests with the knowledge of these costs taken into account.

Returns

Most items are sold on a non-returnable basis. This is because most publishers will not take returns on their items and, because of the discounts we offer, we cannot take back items. There are exceptions to this rule, of course, and those will be handled on a case by case basis. Any defective or damaged product will be replaced.

Restricted Discounts

Maximum Discount is 25% off on Boosey & Hawkes, Bourne Music,  GIA, Lillenas, Lorenz, Santa Barbara Music, Walton Music and Word Music. Maximum discount is 20% off on Alliance Music Publications, Brentwood-Benson Music, Celebrating Grace, Chorister's Guild, Concordia Publishing, Daywind Worship, Earthsongs, ECS Digital, Excelcia Music Publishing including PinkZebra, Hickory Street Publishing, OCP, Oxford University Press, Prism, and Semsen Music Digital. Maximum discount is 15% off on Beckenhorst Digital, Dunstan House, Elaine Hagenberg Music, Elizabeth Alexander - Seafarer Press, Fresh Ayre, Genesis/Cantabile Press, Hal Leonard Digital, Kensington Choralworks, The Music of Dan Forrest, Musica Baltica, Musica Russica, Musical Source distributed titles, Selah, Subito, Wayne Leupold, and Yelton Rhodes. Maximum discount is 10% off on AGEHR Handbell Music, Alfred Digital, International Music Co., Jackman Music, Music Spoke titles, Musical Resources distributed titles, and Plank Road Publishing.  Excludes Jake Runestad titles, Vivace Press, Print on Demand items, Hymnals, Orchestrations, and Choral Tracks. There may be occasions where, because of supplier-imposed conditions, we will not be able to discount certain products at the discounts advertised. This includes digital music, self-published titles, and publishers outside the United States. All Discount Categories will be reduced 5% for payment by Credit Card.